“BSNL Broadband is good” !@#^&, I am still searching for that fellow who told me.
My story with BSNL Broadband!
Jan’08 I shifted to my new flat in Keelkattalai and I was looking for some broadband connection. I was using TATA Indicom for more than a year and was more comfortable with speed and reliability (except rare occasions when it went down for a week). Unfortunately TATA was not there in that area. So I was looking for some other provider. Heard BSNL is good, I also thought since this is going to be a permanent location (thou’ life is not permanent..he he), I would rather get a landline along with BSNL broadband.
I got a connction immediately and it is wonderfully well…..all lived happily. Nice ending, isn’t it? but unfortunately my story doesn’t end there!
I did a follow up with sooo many people:
Bsnl shoppe
Keelkattalai – exchange
Keelkattalai BSNL JE
S. Leelasankari GM (South) South : areagmsouth_chennai@bsnl.co.in
V. Meenalochiny DGM (OP&PG) Complaints received at Headquarters pg_chnhq@bsnl.co.in
R.Balaji Prasad DGM(BBS) Broadband Service pg_chnbbb@bsnl.co.in
M.Sridharan DGM (SW) South West & St. Thomas Mount area pg_chnsw@bsnl.co.in
E.S.Chandrasekaran, General Manager (Operation):
A.N.J. ARADHYA / Mr.ANIL KUMAR : BSNL New Delhi Broadband
RAKESH BABU, Customer Services, BSNL
All these people via e-mail - listed in BSNL site only.
Not sure why BSNL Broadband is sooo hard to get!!! or I am from an Island !!!!! I did a google and yahoo india map, it shows Keelkattalai area is part of INDIA !!
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FW: BSNL Broadband Application - Keelkattalai - unknown status and delay
From: Partha Sarathy (sarathy_svks@hotmail.com)
Sent: 12 July 2008 11:06AM
To: ddg_cs@bsnl.co.in
Dear Mr.RAKESH BABU, Customer Services, BSNL:
I am following up to get a connection or atleast a minimum reply from BSNL. Please help.
I am not asking anything FREE, I have paid Rs.500 along with application form.
My BSNL Order Number: 82157087 - 19-feb-08, Keelkattalai Area, Chennai.
Regards,
Sarathy
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From: sarathy_svks@hotmail.com
To: gmo_chennai@bsnl.co.in; cgm_chennai@bsnl.co.in
Subject: FW: BSNL Application - Keelkattalai - unknown status and delay
Date: Thu, 1 May 2008 10:39:39 +0000
Dear Sri E.S.Chandrasekaran, General Manager (Operation):
I applied for a BSNL telephone and a broadband connection in the month of Feb’08 and till date I have no clue on its status. I tried several ways to get the status as well as the connection. But all my efforts so far had no results, not even the status I couldn’t get.
Is this something comes under “RTI”? I am trying to get the information on my application and payment. Hope you will help me in this regard.
Regards,
Sarathy
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From: sarathy_svks@hotmail.com
To: gmo_chennai@bsnl.co.in
Subject: FW: BSNL Application - Keelkattalai - unknown status and delay
Date: Tue, 15 Apr 2008 09:59:55 +0000
Shri G. Selvam:
I am forwarding my mail which I sent a week back to following people ragarding delay in connection as well unknown status of it.
S. Leelasankari GM (South) South : areagmsouth_chennai@bsnl.co.in
V. Meenalochiny DGM (OP&PG) Complaints received at Headquarters pg_chnhq@bsnl.co.in
R.Balaji Prasad DGM(BBS) Broadband Service pg_chnbbb@bsnl.co.in
M.Sridharan DGM (SW) South West & St. Thomas Mount area pg_chnsw@bsnl.co.in
Not sure whether these mail IDs are active & people receive it, I am yet to get any reply from any of them. I have given my other details below.
Hoping to get this resolved soon.
Regards,
Sarathy
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From: sarathy_svks@hotmail.com
To: pg_chnsw@bsnl.co.in
Subject: BSNL Application - Keelkattalai - unknown status and delay
Date: Wed, 9 Apr 2008 09:01:51 +0000
Dear Mr. M.Sridharan:
I applied for a BSNL telephone and a broadband connection in the month of Feb’08 and till date I have no clue on its status. I tried several ways to get the status as well as the connection. But all my efforts so far had no impacts.
The details as follows:
My BSNL Order Number: 82157087 - 19-feb-08, Keelkattalai Area
· I did an online registeration somewhere in the month of Dec’07 or Jan’08 in Chennai BSNL website
· Subsequenty a person from BSNL Shoppe came and collected the forms and payment in Feb’08
· Then nothing happened till mid of march’08
· The numbers I contacted to get the staus
(for posting sake, I am hiding the numbers, they may be personal numbers, don’t want to make it public)
o Bsnl shoppe - 94442xxxxx
o Bsnl shoppe – 94448xxxxx (said they only collect forms and I have to only contact or go in person to the exchange)
o Ilayaraja (the person collected the payment) – 98841xxxxx (he told he had left the company)
o Raman (Ilayaraja asked me to call this number) – 94442xxxxx
· Keelkattalai – exchange – 22470123 – they asked me to call Keelkattalai JE
· Keelkattalai BSNL JE - 2247 1111 - He said Monday he would take this, not sure which Monday, 1 month gone
· I have spent more money in calling each one of them and following up and this has put me into lot of stress
I am not sure even after collecting the payment, why BSNL doesn’t bother about the customer and let them knowing the status.
I hope I will get a solution as early as possible. Thank you.
Regards,
R.Parthasarathy